Terms of Service – Klaus Herding

‌Effective Date: September 29, 2026‌

Welcome to the official e-commerce platform of Klaus Herding GmbH, accessible at www.klausherding.com. These Terms of Service constitute a legally binding agreement between you, the website user and customer, and Klaus Herding GmbH, whose registered operating address is at Carl-Herding-Weg 5, 46414 Rhede, Germany. By accessing our website, browsing our product catalog, creating a user account, placing an order, or using any of the services we provide on this platform, you acknowledge that you have read, understood, and fully agreed to be bound by every provision outlined in these Terms of Service. If you do not agree with any part of these terms, you must not use or access our website for any purpose.

Our brand was founded by a group of home baking and home cooking enthusiasts, dedicated to bringing high-quality, practical kitchen linens that suit local daily cooking habits to households across the country. We are proud to hold a 97.3% customer satisfaction rate, serve more than 55,000 happy customers across the region, and offer over 240 unique kitchen linen products that turn routine cooking work into a cozy, pleasant daily ritual. If you have any questions, concerns, or requests related to these Terms of Service at any time, you can reach our 24/7 customer support team via phone at +49 2872 92560, send an email to leafyz@klausherding.com, or send physical mail to our registered business address listed above. Our team will respond to your inquiry within 24 business hours to provide clear, actionable support.

1. Platform Eligibility and User Accounts

To access the full set of features on our e-commerce website, including placing orders, saving personalized shopping preferences, and tracking your order history, you may choose to create a registered user account on www.klausherding.com. When you create an account, you agree to provide accurate, complete, and up-to-date personal information, including your full legal name, valid contact email address, working phone number, and accurate shipping and billing addresses. You are fully responsible for updating this information promptly if any of your details change after registration, to ensure all order-related notifications and product deliveries can reach you without disruption.

You are the exclusive party responsible for safeguarding the login credentials of your user account, including your account password. You agree not to share your account access details with any unauthorized third party, and you accept full liability for all activities, actions, and orders that are conducted under your account, whether you have authorized that activity or not. If you detect any unauthorized access to your account, or any suspicious activity under your account profile, you must notify our support team immediately. We reserve the right to suspend, restrict, or permanently terminate your user account at our sole discretion if we identify any behavior that violates these Terms of Service, infringes on the legal rights of other users, or poses security risks to the normal operation of our platform.

Our website and its products are designed and intended for use by individuals aged 16 years or older. If you are under the age of 16, you are only permitted to use our platform and place orders under the direct supervision and explicit consent of a parent or legal guardian, who will be held responsible for all your activities on our website. By using this platform, you confirm that you meet the minimum age eligibility requirement, or that you have obtained the full required parental or guardian consent to use our services.

2. Product Information and Pricing

All products listed on www.klausherding.com are our own line of high-quality kitchen linens, covering all categories including insulated gloves, placemats, rags, tablecloths, and more. Every product page includes detailed, accurate descriptions of the item’s features, materials, sizes, care instructions, and performance specifications, such as the heat resistance rating of our oven mitts, the stain-repellent coating on our placemats, and the fact that all our kitchen cloths are fully dishwasher-safe for easy cleaning. We make every effort to display all product details, images, and colors as accurately as possible on our website, but we cannot guarantee that your specific device’s screen display of any color or detail will be 100% identical to the physical product, as minor variations in device calibration are outside of our control.

All prices displayed on our website are denominated in Euros, and include the applicable local value-added tax as required by law, unless explicitly stated otherwise at the product page or during checkout. We reserve the right to adjust the pricing of any of our products at any time, at our sole discretion, to reflect changes in raw material costs, logistics expenses, market demand, or operational adjustments. The price that will apply to your order is the exact price displayed on the website at the moment you submit your order and complete the payment process. We will never retroactively adjust the pricing of successfully confirmed and paid orders.

We take extreme care to ensure all pricing information on our website is completely accurate. However, in very rare cases, technical system errors may lead to the display of an incorrect, abnormally low price for a product. If we identify that the price of the product you ordered was significantly incorrect due to a technical error after we receive your order, we reserve the right to contact you to inform you of this error, and give you the option to cancel your order for a full 100% refund, or confirm the order at the correct normal product price. We will not process your shipment before we reach a mutually acceptable agreement with you regarding this kind of pricing error.

3. Order Placement and Payment Terms

When you click to submit your order and complete the payment process on our website, you are placing a formal binding offer to purchase the selected products in your cart at the corresponding displayed price. After we receive your order, we will send you an automatic order confirmation email to the email address you registered with, which lists all details of your purchased items, total order value, shipping method, and estimated delivery timeline. This automatic confirmation email only acknowledges that we have received your order, and does not constitute our formal acceptance of your purchase offer. Our formal acceptance of your order is completed only when we finish our pre-shipping quality check, dispatch your parcel from our warehouse, and send you the official shipping confirmation email.

All payments for your orders must be processed via the authorized, secure payment methods supported on our checkout page, which include mainstream credit cards, trusted digital wallet services, and other legally compliant payment channels. You confirm that you are the legal, authorized holder of the payment method you use to complete the transaction, and you authorize us to charge the full corresponding order amount to your selected payment method at the moment the order is submitted. All payment transactions on our platform are protected with end-to-end 256-bit SSL encryption to ensure your sensitive payment details are kept 100% secure, and we never store your full complete payment card information on our internal systems after the transaction is finished.

We strictly prohibit any fraudulent payment activity, including using stolen payment information, submitting false order information, or intentionally initiating unauthorized chargeback requests for valid delivered orders that do not meet the requirements of our Refund and Returns Policy. If we identify any fraudulent or suspicious order activity, we reserve the right to immediately cancel your order, restrict your access to our platform, and report the related illegal activity to the relevant law enforcement and payment regulatory authorities.

4. Shipping, Delivery and Risk of Loss

All terms related to order processing, shipping options, delivery timelines, and shipping fees are fully governed by our official Shipping Policy, which is accessible via the footer quick links of www.klausherding.com. After your order is dispatched from our warehouse, the risk of loss, damage, or theft of the ordered products will transfer to you once the courier service completes the successful delivery of the parcel to the shipping address you provided during checkout. If you select to arrange for the parcel to be dropped off at a local courier pickup point, the risk transfers to you when the parcel is handed over to the designated pickup location.

You are required to inspect the delivered parcel and all included items immediately after you receive the shipment. If you identify that the package has obvious external damage, products are missing, or delivered items are incorrect, you must contact our 24/7 customer support team within 48 hours of delivery, and provide clear photo evidence of the packaging and received contents. Our team will verify your report as quickly as possible, and coordinate solutions such as free re-shipment or eligible partial refunds in line with our policies. We will not accept any damage or missing item reports submitted more than 7 calendar days after the successful delivery of your order.

We are not liable for any delivery delays caused by factors outside of our reasonable control, including but not limited to extreme adverse weather conditions, natural disasters, local public holidays, official government regulatory restrictions, courier service operational disruptions, or delays caused by you providing incorrect or incomplete shipping address information during checkout. In the event of such unforeseen delays, our support team will notify you promptly about the situation, help you track the latest status of your shipment, and arrange alternative solutions if appropriate.

5. Returns, Refunds and Exchanges

All requests for product returns, refunds, and product exchanges are strictly governed by our official Refund and Returns Policy, which is publicly accessible on our website. As explicitly stated in that policy, no standalone “refund only” requests that allow customers to keep the purchased products will be approved under any circumstances. All eligible refunds can only be processed after you return the unused, undamaged product in its original resalable condition back to our designated return address, and our warehouse team completes a full inspection to confirm the returned item meets all return eligibility requirements.

All valid refund transactions will be processed back to your original payment method within 7 to 10 business days after your returned item passes inspection. Different payment service providers and card issuers may have varying processing timelines for refund postings, and any additional delay caused by your payment platform is outside of our operational control. Customized, made-to-order personalized products that are not part of our standard public product catalog are not eligible for returns or exchanges, unless you can provide verified proof that the delivered product has unresolvable manufacturing quality defects.

6. Intellectual Property Rights

All content published on www.klausherding.com, including but not limited to all website page designs, product photographs, product descriptions, brand logos, text copy, images, graphic materials, software code, and the complete layout structure of our platform, is the exclusive intellectual property of Klaus Herding GmbH, and is protected by applicable copyright, trademark, and other intellectual property laws across the region.

You are only granted a limited, non-exclusive, non-transferable personal license to access, browse, and use our website for your personal, non-commercial shopping needs. You are strictly prohibited from reproducing, copying, modifying, distributing, publicly displaying, republishing, scraping, or using any of our platform’s intellectual property content for any commercial or public purpose without our explicit written prior consent. You may not frame any part of our website on an external third-party platform without our written permission, nor may you use any of our brand trademarks or logos in any way that could cause confusion among consumers, or mislead any party to believe that the unauthorized third-party content is officially associated with our brand.

7. Acceptable Use Provisions

When you use our website platform, you agree that you will not engage in any of the following prohibited activities:

Use our platform for any illegal, unlawful purpose, or in violation of any local, regional, national, or international applicable law and regulation.
Attempt to gain unauthorized access to our website’s server, user accounts, internal data systems, or any other network resources related to our platform, through hacking, password mining, or any other unauthorized means.
Upload, transmit, or distribute any malicious software, virus, harmful code, or any other computer program designed to disrupt, damage, or limit the normal functionality of our website, server, or related digital infrastructure.
Interfere with or disrupt the normal operation of our website, overload our platform’s server infrastructure through excessive automated access, or use bot, crawler, or other automated tools to access our website for unauthorized data scraping purposes without our written approval.
Impersonate any other person, entity, or falsely state or misrepresent your affiliation with any person or organization when submitting information to our platform.
Post, upload, or transmit any defamatory, infringing, obscene, unlawful, or harmful content through any interactive feature on our website, including any user review section on our product pages.
Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of any part of our website software, except to the extent that such activity is explicitly permitted by applicable law.

If we identify any user conducting the prohibited activities listed above, we reserve the right to immediately restrict their access to our website, permanently terminate their user account, and take all necessary legal actions to pursue compensation for any losses or damages caused by such improper behavior.

8. User-Generated Content

Our website may allow registered users to submit, upload, and publish user-generated content, including product reviews, feedback, and other public comments related to our kitchen linen products. When you publish any user-generated content on our platform, you automatically grant Klaus Herding GmbH a perpetual, irrevocable, worldwide, royalty-free, fully sub-licensable license to use, reproduce, modify, adapt, distribute, and display that content in connection with our brand promotion and platform operation activities.

You confirm and warrant that all user-generated content you publish on our website does not infringe on the copyright, trademark rights, privacy rights, or other legal rights of any third party, and does not contain any defamatory, illegal, or harmful content. We reserve the right to moderate, review, edit, or permanently remove any user-generated content uploaded to our platform at our sole discretion, if we determine that the content violates these Terms of Service, infringes on third party rights, or is otherwise inappropriate for public display.

9. Disclaimers of Warranties

Our website and all services and products provided through this platform are offered on an “as is” and “as available” basis. Klaus Herding GmbH makes no express or implied warranties of any kind, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement of intellectual property rights, to the fullest extent permitted by applicable law.

We do not warrant that the function of our website will be uninterrupted, completely error-free, or that our website server is completely free of viruses or other harmful components. We make every effort to ensure all product information on our website is accurate, but we do not guarantee that all product descriptions, pricing information, and other content on the platform are 100% error-free, complete, or up-to-date. All our kitchen linen products are covered by their own explicit product use guarantees, which state that with proper care, they remain durable for years of regular daily use, in line with the descriptions listed on our FAQ page.

10. Limitation of Liability

Under no circumstances will Klaus Herding GmbH, our directors, employees, partners, or operational affiliates be held liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to lost profits, lost revenue, lost data, or unexpected business losses arising from your use of our website, purchase of our products, or your participation in our services. Our total aggregate maximum liability for any and all claims related to your order or use of our platform will never exceed the total actual amount you have paid to us for the specific order that the claim relates to.

This limitation of liability clause applies to the maximum extent permitted by applicable local law, and some jurisdictions do not allow the exclusion of implied warranties or limitation of incidental damages, so some parts of this clause may not apply to you depending on the laws applicable to your region.

11. Modifications to Terms of Service

We reserve the right to update, revise, or modify these Terms of Service at any time at our sole discretion, to reflect changes in our operational rules, new regulatory requirements, or adjustments to our platform features. When we make material changes to these terms, we will update the “Effective Date” posted at the top of this Terms of Service page, and publish a clear prominent notification on the homepage of www.klausherding.com to inform all users of the upcoming revisions at least 7 days before the new modified terms take effect.

Your continued use of our website, browsing our product catalog, or placing new orders on our platform after the effective date of the revised Terms of Service will be considered as your full acceptance and agreement to all the updated terms and provisions. If you do not agree to the revised modified terms, you must stop all access and use of our website immediately.

12. Governing Law and Dispute Resolution

These Terms of Service, as well as any separate agreements between you and Klaus Herding GmbH related to the use of our platform, are governed by and interpreted in accordance with the laws of the Federal Republic of Germany, excluding its conflict of law provisions. Any dispute, controversy, or claim arising out of or related to these Terms of Service, your use of our website, or your purchased products from our platform will first be resolved through friendly, good faith negotiation between both parties.

If the dispute cannot be resolved through amicable negotiation within 30 days after one party submits the formal dispute notification, the dispute will be submitted to the exclusive jurisdiction of the courts located in Rhede, North Rhine-Westphalia, Germany.

13. Severability

If any individual provision of these Terms of Service is determined to be invalid, illegal, or unenforceable by a competent court of law, that specific provision will be deemed severable from the rest of the terms, and will not affect the validity, legality, and enforceability of all remaining provisions in these Terms of Service, which will remain in full legal force and effect.

14. Full Agreement

These Terms of Service, together with our Shipping Policy, Refund and Returns Policy, and Privacy Policy, which are all publicly accessible via the support section of www.klausherding.com, constitute the complete full agreement between you and Klaus Herding GmbH regarding your use of our e-commerce platform, and supersede all previous oral or written understandings, agreements, and communications related to this subject matter. No modification, amendment, or waiver of any provision of these Terms of Service will be considered valid unless it is issued in written form and signed by an authorized legal representative of Klaus Herding GmbH.

If you have any questions about any clause in these Terms of Service, please contact our support team at leafyz@klausherding.com at your earliest convenience. Our team will provide you with clear, detailed explanations to resolve all your inquiries.