‌Effective Date: September 29, 2026‌

Welcome to the official Shipping Policy of Klaus Herding GmbH. This policy outlines all the terms and conditions that govern the shipping, delivery, and order fulfillment process for all kitchen linen products purchased through our official e-commerce website www.klausherding.com, including our full collection of insulated heat-resistant gloves, stain-repellent placemats, durable cleaning rags, premium tablecloths, and all other high-quality, practical kitchen textiles designed to fit your local daily cooking habits. Our team is dedicated to ensuring every order you place arrives at your location safely, efficiently, and in perfect condition to refresh your daily kitchen routine. If you have any questions about shipping timelines, delivery options, or order tracking at any point, you can reach out to our 24/7 customer support team via phone at +49 2872 92560, send an email to leafyz@klausherding.com, or mail physical inquiries to our registered business address at Carl-Herding-Weg 5, 46414 Rhede, Germany.

1. Order Processing Timeline

All orders submitted on our website are processed within 1 to 2 business days after we confirm your successful payment. We do not process or ship orders on public holidays or weekends in our operating region, and all orders placed after 3 PM local time on business days will be processed on the next following working day. Once we finish processing your order, our quality inspection team will conduct a full check on all selected items to make sure every piece of your purchased kitchen linen is undamaged, free of manufacturing defects, and matches the exact specifications you ordered. This strict pre-shipping verification process aligns with our 97.3% customer satisfaction commitment, to ensure you receive the durable, well-made products you expect from our brand.

2. Shipping Methods & Delivery Timeframes

We offer multiple flexible shipping options to accommodate different customer needs, all tracked end-to-end for your full peace of mind:

1. ‌Standard Free Shipping‌: This complimentary shipping option is available for all orders with a total value over 40 euros. The typical delivery window ranges from 5 to 7 business days, and covers all residential and commercial addresses within our core service regions. This option is optimized for budget-friendly delivery of everyday items such as our quick-dry kitchen cleaning cloths, super absorbent reusable wash cloths, and other low-weight household kitchen linens.
2. ‌Express Shipping‌: For customers who need their orders delivered faster, our paid express shipping service guarantees delivery within 2 to 3 business days after processing. We partner with trusted, verified courier services to handle these expedited parcels, which are prioritized through all stages of the transit process. This is the ideal option for customers ordering items such as heat-resistant oven mitts before a planned holiday baking session, or decorative tablecloths ahead of an upcoming family gathering.
3. ‌Premium Next-Day Delivery‌: This exclusive service is available for select local postcodes, and guarantees that your order arrives at your designated address on the next business day after it is processed. Customers who select this service will receive priority handling throughout our warehouse, shipping, and local last-mile delivery teams to ensure the fastest possible delivery speed.

All shipping service transit times are calculated from the date your order is dispatched from our warehouse, not from the date you submit your order on our website. Estimated delivery timelines are provided for reference only, and minor delays due to unforeseen circumstances such as extreme weather conditions, local public holiday disruptions, or temporary courier operational adjustments do not count as breaches of our shipping policy.

3. Shipping Costs

We have designed our pricing structure to be fully transparent, with no hidden surcharges added to your order after checkout:

• All standard shipping services are completely free of charge for orders with a subtotal of 40 euros or higher. For orders under 40 euros, a flat standard shipping fee of 4.95 euros will be automatically applied at checkout.
• The express shipping service carries a flat rate fee of 9.95 euros, regardless of your order value, and no additional overweight fees apply for our full range of kitchen linen products as they all fall within our standard lightweight parcel guidelines.
• The premium next-day delivery service has a flat fee of 14.95 euros for all eligible addresses.
  All shipping fees are clearly displayed to you before you confirm your payment at checkout, so you can select the delivery option that best fits your budget and timeline requirements.

4. Order Tracking & Delivery Updates

As soon as your order is dispatched from our warehouse, we will immediately send a full shipping confirmation email to the email address linked to your order. This email will include your unique order tracking number, as well as step-by-step guidance to monitor the real-time location and delivery status of your parcel at any time. You can also check your order shipping progress at any time by logging into your registered customer account on www.klausherding.com, and accessing the “My Orders” section to view all latest delivery updates. If the courier attempts delivery but finds no one available to receive the parcel at your address, they will leave a delivery notification with clear instructions to rearrange a re-delivery at no extra cost, or arrange for you to pick up the parcel from the nearest local courier pickup point at your convenience.

5. Delivery Exceptions & Support

In the very rare case that your parcel arrives with obvious external damage, or you notice that part of your ordered products are missing from the delivered package, please contact our 24/7 customer support team within 48 hours of receiving your order, and provide us with clear photos of the outer packaging and the contents you received. Our team will immediately verify the situation, and arrange for a free re-shipment of missing items, or coordinate other appropriate solutions for you as quickly as possible. We are not responsible for delivery delays caused by incorrect or incomplete shipping addresses that you provided during checkout, so we kindly ask all customers to double check that their full shipping address, contact phone number, and recipient information is 100% accurate before submitting their order.

We reserve the right to update this shipping policy occasionally to reflect changes to our service coverage, partnered courier networks, or operational adjustments. The revised policy will be posted on our website with an updated effective date, and all orders confirmed after the new effective date will be governed by the updated terms. If you have any further inquiries about our shipping arrangements at any time, do not hesitate to reach out to our support team for immediate assistance.