‌Effective Date: September 29, 2026‌

Welcome to the official Refund and Returns Policy of Klaus Herding GmbH. This policy governs all return and exchange requests submitted for orders placed on our official e-commerce website www.klausherding.com, where we sell our full range of high-quality, practical kitchen linens tailored to local daily cooking habits, from our insulated heat-resistant oven gloves, stain-repellent placemats, super absorbent cleaning rags to our durable tablecloth collections. This policy is designed to be fair, transparent, and aligned with our commitment to delivering top-tier kitchen textile products that remain in good, usable shape for years of regular daily use with proper care. By placing an order on our website, you fully acknowledge and agree to the terms laid out in this policy. If you have any questions about these terms at any point, you can reach out to our 24/7 customer support team via phone at +49 2872 92560, or email us at leafyz@klausherding.com, or send physical correspondence to our registered address at Carl-Herding-Weg 5, 46414 Rhede, Germany.

1. Core Rule: No Standalone “Refund Only” Requests Are Permitted

We explicitly emphasize that ‌no pure, item-only refund requests that do not involve returning the purchased physical product to us will be approved under any circumstances‌. We do not process any full or partial refunds for orders where the customer keeps the received kitchen linen item, regardless of the stated reason. All valid refund applications are strictly tied to you completing the full product return process, and we will never issue a standalone refund for any order without you first sending back the relevant product you received from our store to our designated return address. This rule applies to all product categories on our platform, from our low-cost cleaning cloths to our premium embroidered tablecloths and professional-grade heat resistant insulated gloves.

2. Eligibility for Return

To qualify for a valid return that can be subsequently processed for a refund or exchange, your request must meet all the following criteria:

1. Your return request must be submitted within 30 calendar days counted from the day you successfully receive your ordered product. This 30-day window aligns with the service promise listed on our official website FAQ, for customers who wish to return unused products that do not fit their needs.
2. The item you plan to return must be completely unused, unwashed, unmodified, and in its original, resalable condition, with all original factory tags, packaging, and accessories fully intact. Items that have been used, washed, stained, damaged due to improper operation, or altered in any way will not be accepted for return.
3. You must provide your valid original order confirmation number, and proof that you are the original purchaser of the item to complete the return verification process.
4. Customized, personalized special order products that are not part of our standard publicly listed product catalog are not eligible for return, unless the product has verified manufacturing quality defects on delivery.

3. Return Process

1. First, contact our customer support team within the 30-day eligibility window, state your order number and the specific product you wish to return, and briefly explain your reason for the return. Our support team will respond to your inquiry within 24 hours, send you the official designated return shipping address, and guide you through the subsequent steps.
2. Securely package the product you are returning to avoid damage during transit. We recommend using a tracked, insured shipping service for the return shipment, as you will be responsible for covering the return shipping cost, and we cannot process any liability for items that are lost or damaged during the return delivery process before they reach our warehouse.
3. Send us the tracking number of your return shipment via email once you have dispatched the package, so our team can monitor the delivery status.
4. Once our warehouse team receives and inspects your returned item to confirm it meets all the return eligibility requirements, we will contact you to confirm whether you prefer an even exchange for another product of equal value from our kitchen linen collection, or a full refund to your original payment method.

4. Refund Processing Timeline

After your returned item passes our full inspection, the refund will be processed to your original payment account within 7 to 10 business days. Please note that different card issuers and payment platforms may require additional processing time to post the refund to your account, which is outside of our control. If you choose an even exchange instead of a refund, we will dispatch your new selected product within 3 business days after your return item is verified.

5. Special Cases

In the rare scenario that you receive a product with confirmed manufacturing defect, or a wrong item that does not match what you ordered, we will cover all the reasonable return shipping cost for you, and you can choose between a free direct exchange for the correct/non-defective product or a full refund after you return the original incorrect/defective item. Even under these special circumstances, we still do not issue a standalone refund that allows you to keep the defective or wrong item.

We reserve the right to update this policy on occasion, and any revisions will be posted on www.klausherding.com with a newly updated effective date. If you have further questions about our return and refund terms, do not hesitate to reach out to our support team at any time.